Hospitality Services Manager Jobs
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Walcot Foundation is an independent grant-making charity located in Lambeth, South London, providing a range of economic and social support directly to young people, schools and community groups in order to transform their prospects in the borough. To strengthen this mission the Foundation set up the BounceBack programme, now in its third year, working with a consortium of 10 place-based charities and community interest companies in South London to help young people find paid work.
As part of a joint project, the BounceBack partner organisations are looking for an experienced employer engagement professional to help them develop, manage and build stronger relationships with employers and broker work experience and employment opportunities for the Lambeth young people they support.
Please submit a proposal/cover letter of no more than three pages. Please note this would be a freelance consultancy role. In the proposal please include why you’re qualified for the work, and how you would approach this project. We strongly encourage applicants from diverse backgrounds to apply.
The client requests no contact from agencies or media sales.
Main Purpose of the Role:
Royal British Legion Industries Ltd. (RBLI) is both a charity and a company limited by guarantee. The trustees of RBLI are therefore responsible for oversight of the organisation under both charity and company law. They are they legal directors, as determined by company law and the Articles of Association. The day to day running of RBLI is the responsibility of the Chief Executive and the Senior Leadership Team (SLT). This role, which reports to the Director of Governance, Compliance & Business Systems, supports the board of trustees and the SLT in all areas of governance.
Overview of the Role & Team:
RBLI is a diverse and complex organisation, with divisions that cover social care, property management, estates management, welfare and employment solutions, manufacturing, and marketing / fundraising. There are also several support functions including people and culture, finance and performance, business systems, and risk and compliance. This role is an essential part of the change process currently ongoing across RBLI.
The team is overseen by the Director of Governance, Compliance and Business Systems. Key working relationships include the board of trustees, the SLT, Assistant Directors, the Strategic Assistant, the wider Governance & Compliance Division, and the support functions.
Your Key Responsibilities:
Governance:
- Oversight of all board and sub-committee meetings, ensuring there is an efficient and effective structure to achieve organisational objectives including the review and maintenance of all terms of reference.
- Compliance with internal KPIs in relation to issue of board and sub-committee papers.
- Oversight of all matters arising and actions.
- Support the induction process for new trustees.
- Support the board and committee effectiveness review.
- Submission of all statutory returns.
- Ensuring compliance with the Companies Act and the Charities Act.
- Oversight of any governance related returns.
- Oversight of key RBLI registers such as Declaration of Interests.
- Oversee submission of documentation during the annual audit process.
Company Secretarial:
- Responsible for planning and managing the annual cycle of meetings for the board and sub-committees, including maintenance of the forward plans and agendas.
- Taking minutes of the boards and sub-committees (shared responsibility).
- Oversee the logistics for the meetings.
- Responsible for planning the AGM.
Legal and Assurance:
- Monitor compliance with relevant statutory and regulatory requirements, proving advice to SLT and members of staff as necessary.
- Oversight and communication of all compliance policies such as Conflicts of Interests and Gifts & Hospitality.
- Supporting the Director of Governance, Compliance & Business Systems to deliver the assurance and compliance programmes.
Risk Management:
- Managing the insurance process in terms of:
- Collating information in relation to claims
- Submitting claims information
- Supporting the Finance Team in the annual insurance renewal process
Personal Attributes:
- Excellent attention to detail and high degree of accuracy
- Ability to work under own initiative and effectively prioritise work / balance competing demands
- Ability to build and maintain effective working relationships
- Commitment to equity, diversity and inclusion
Requirement for the Role:
Essential:
- Professional qualification in relevant area e.g. accountancy, governance, risk, legal
- Extensive experience in a governance role within a charity or similar organisation
- Experience of working closely with trustees, directors, and senior leadership
- Extensive experience of minute taking
- Advanced IT skills in areas such as Word, PowerPoint, Teams, Zoom, Outlook
- Excellent organisational skills
- Excellent communication and stakeholder management skills
Desirable:
- ICSA or similar qualification
- Good understanding of Company Act requirements
Benefits:
25 days annual leave + bank holidays, a Group Flexible Retirement Plan and Life Assurance.
This role will be subject to a BASIC DBS check.
To Apply:
If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement. RBLI is an equal opportunities employer.
RBLI is an accredited Disability Confident Leader. We guarantee to interview disabled applicants who meet the minimum criteria for the role. If you consider yourself to have a disability and would like more information of how to apply for the above role under our disability confident scheme then please visit the RBLI website for more information.
* RBLI reserves the right to remove a vacancy at any time prior to the published closing date
NO AGENCIES
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Empower Change: Lead operations at a purpose driven, people focused Charity as our new Operations Manager
About Hearts Together
Hearts Together is a Plymouth based charity providing support and accommodation for patients, carers and relatives and also healthcare professionals and trainees working in the local healthcare centres.
Hearts Together has big plans for the future and the role of Operations Manager is key to its success. Our day-to-day operations are extremely busy and we have a number of new projects which are due to come online which is very exciting. Ensuring that we provide a safe and welcoming environment for our guests and our team is hugely important and continuous improvement is at our heart. We are not just looking at what we do today but how we will do things in the future and how we can successfully scale our operation to meet our long-term ambitions.
Hearts Together is an organisation which encourages its team members to actively contribute their thoughts and ideas and to work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You will be able to work to your strengths and to share your successes and learning with the wider team who will in turn look to share their experiences and learning with you.
At the heart of all we do are our guests, first and foremost we exist to support them and in your new role you will have the opportunity to get to know our guests first-hand and to make a positive difference to their lives.
The role of Operations Manager sits within the Management Team.
The Role
The role of Operations Manager is critical to the long-term sustainability of the charity and plays a pivotal part in ensuring that we remain both relevant and necessary.
This role involves:
- Oversight and responsibility for the day-to-day delivery of guest services
- Line management and HR responsibility for the operational team
- Oversight and responsibility for health and safety organisation-wide
- Implementation and delivery of new guest services
- Review and development of existing guest services
- IT/technical responsibility – system admin/super-user
- Reporting and responsibility for specific budgets
- Guest/beneficiary satisfaction – ensuring consistently high standard of service and satisfaction is achieved across all areas
- Impact and outcome tracking/reporting
- Training/mentoring/performance management
- Support with grant application preparation and reporting
- Deputising for the CEO in operational matters
- Facilities/estates management
- Stakeholder engagement/relationship management
- Events organisation/support
- Representing Hearts Together externally at networking events, including occasional evening work.
- Travel as required to meet with supporters, beneficiaries and key stakeholders.
Person Specification:
Essential Requirements:
- Strong HR background in terms of leading others and managing HR matters/employee relations
- Demonstrable experience of working to targets and delivering quality outputs collaboratively with others
- Confident and sophisticated communicator
- Strong customer/supporter focus, with excellent interpersonal skills
- The ability to manage conflicting priorities in a fast-paced customer focused environment
- Financial and business acumen – ability to draft budgets, report on variances and interpret financial data
- Strong report writing skills
- Knowledge and experience of facilities management and health and safety, including food hygiene, risk assessments and policy writing
- Confident and proficient in the use of IT systems as a user admin/super-user level
- Highly motivated, with a strong work ethic
- A team player, happy working within a ‘flat’ hierarchy
Desirable Requirements:
- An undergraduate degree or professional qualification in a relevant field
- Experience within the Charity sector
- Experience of hotel/hospitality management
- Experience within the health/social care sector
Employee Benefits:
- Enhanced annual leave
- Employee discounts
- Health insurance
- Mental wellbeing support
- Holiday purchase scheme
- Free tea and coffee
- Training opportunities
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are looking for an enthusiastic project manager with experience of working in a hospitality or catering environment. The role will involve responsibility for overseeing the day to day running of the Garden Community Café, human resource management, food hygiene practices, health, and safety, ensuring that the café adheres to all of its legal responsibilities. Working on a vision for the Café in consultation with the CEO and trustees.
The café is a registered charity and so as part of our team you will be supporting the charity’s overall mission to enable the whole community to make the community whole. A key part of our work at the café involves providing the community a space where community events and activities can be hosted in order to promote community cohesion and a greater sense of belonging.
To apply send your CV and a cover letter explaining why you are suitable for this job, detailing you experience.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About the Role:
Are you a talented Events Manager with a passion for promoting contemporary Africa? We are seeking an energetic individual to design, manage, and implement the Royal African Society’s programme of events, ranging from small workshops to large conferences. As an integral part of our team, you will collaborate with internal and external partners to deliver engaging events that connect our members and the public.
Main Tasks & Responsibilities:
- Research, plan, and implement a year-round events programme, including corporate and public events.
- Develop themes and secure speakers for meetings and conferences.
- Manage all aspects of events logistics, including hospitality, venue management, and technical setup.
- Collaborate with internal stakeholders to ensure effective promotion of events.
- Cultivate partnerships with external stakeholders, particularly venues.
- Manage the annual budget for the events programme.
- Maintain and update the CRM database.
- Evaluate events and produce quarterly and annual reports.
Experience:
- At least 5 years’ experience in event management.
- Experience with web content management systems, email marketing platforms, and online event platforms.
- Familiarity with design programs and CRM systems.
- Previous experience working in a small team.
Skills & Attributes:
- Excellent communication and interpersonal skills.
- excellent project management skills
- Strong organisational abilities and time management skills.
- Adaptability and ability to work under pressure.
- Collaborative team player with a sense of responsibility and independence.
Education, Knowledge & Competencies:
- Degree in communications, marketing, journalism, or related field/Qualified by experience
- Knowledge of and interest in contemporary African affairs, arts, and culture.
- Commitment to the vision, mission, and values of the Royal African Society.
Key Dates:
- Application Deadline: 1st May 2024
About the Royal African Society:
The Royal African Society (RAS) is a dynamic membership organisation dedicated to fostering connections, celebrating cultures, and critically engaging with a wide range of topics and ideas about Africa today. Through our diverse events, publications, and digital channels, we amplify African voices and interests globally, reaching a network of more than one million people.
Compensation & Benefits:
Position: Full-Time, Mon-Fri
Salary: £35,000- £40,000 DOE
Holiday: 27 Days + BH
Location: Remote and onsite working, including at the Royal African Society offices at SOAS in Russell Square and at RAS public events and festivals wherever held
How to Apply:
To apply, please submit your CV and a cover letter outlining your suitability for the role by the deadline. We look forward to welcoming you to our vibrant team!
**Please note the successful candidate for the position will be subject to an enhanced DBS check**
Please ensure you have submitted your cover letter.
The client requests no contact from agencies or media sales.
Senior Programme Manager (School Food Review)
***Full time position will be considered***
This is a unique opportunity for a person with skills and experience in managing projects, programmes and partnerships to join a coalition of organisations striving to improve child health through improving the school food ecosystem.
Who we are
The School Food Review is a coalition of organisations spanning charities, educational organisations, caterers, unions and academics, committed to working together to improve children’s health by reforming the school food system. The group’s work is coordinated by founder members School Food Matters, Food Foundation, Bite Back 2030 and Chefs in Schools, and is supported by Impact on Urban Health.
The School Food Review has identified three areas of action required to deliver meaningful change – equitable access, fairer funding and quality assurance. Work across these three areas is delivered through focused working groups, drawing on members of the coalition. This includes public campaigning, advocacy and policy development.
The post will be hosted by Chefs in Schools; we are a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. Working in areas of high deprivation, we support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share our learning and resources freely, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
The purpose of this role is to coordinate the work of our coalition, the School Food Review, to ensure that we are maximising the potential of the skills and expertise we can draw on from members, and driving meaningful impact. You will work closely with the School Food Review’s Operational Group, made up of key personnel from the founding organisations, to ensure that the coalition delivers on its mission. Whilst employed by Chefs in Schools, your role will be focused within the coalition.
Day to day, you will project manage operational delivery across the School Food Review coalition, ensuring efficient and effective delivery against the agreed work plan, which you will be monitoring and developing in consultation with your colleagues in the operational group. You will ensure that the governance committee and broader coalition group are kept informed of progress, promptly flagging risks and identifying suitable mitigations.
You will have an understanding of the context that we operate in, education and food sectors, and a high-level understanding of the type of work that is being delivered (eg policy, campaigning and advocacy). You will be a subject matter expert in project management. Your expertise in this area will be combined with strong people skills, and the ability to manage effective partnerships with external organisations. Experience of working with a coalition, or in partnership with multiple organisations, is crucial.
The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every single requirement, but feel as though you would be able to work with us to deliver the majority of them, we would urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this, or other roles.
Benefits
You would be joining a friendly, supportive team who work hard, but believe in a healthy work / life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to, and draw on, a variety of projects and strategic insights.
We offer 33 days (pro-rata for part time positions) of holiday per year, including bank holidays, a Cycle to Work scheme, hybrid working, free access to the CODE app for discounted restaurants & hospitality venues, enhanced parental leave. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.
We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the AIG Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.
Key responsibilities:
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Development of project work plans, seeking approval from the Governance Committee and buy-in from the wider coalition
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Managing delivery of the project work plan to timeline, working in partnership with the working groups, supporting them to remain effective
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Manage the development of new programmes and workstreams, ensuring that these align with the agreed framework from the Governance Committee
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Ensure that project planning and delivery is in line with our commitment to diversity, equity and inclusion
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Ensuring learning and evaluation is embedded from design stage onwards
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Contribute to the development of strategy for the coalition
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Prepare budget and forecasts, for sign off by the Governance Committee
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Ensure our funders are kept up to date with the latest progress
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Keeping in touch with external partners and environment, to understand issues affecting the wider sector
Skills & experience:
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You have a background or significant experience in working in coalition or partnership with multiple organisations
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You have interest and belief in our mission, to improve child health through improving food and food education in schools
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You have a background or significant experience in project or programme management at significant scale
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You are organised, methodical, strong on detail, and able to map out deadlines and plan ahead
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You are an excellent writer and communicator with strong presentation and facilitation skills
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You are skilled in building rapport with people and strike a balance between being supportive and challenging
As we work with children & young people, an offer of employment will be subject to satisfactory references and enhanced DBS clearance, in line with our safeguarding policy
Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their anonymous answers to a series of questions related to their day-to-day job.
Please follow this link to answer the questions and submit your application: https://forms.gle/bwcBgnHiwHUC9oQy5 before 12pm on Wednesday 1st May
We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.
Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. Shortlisted candidates will be invited to a first 1 hour online interview on Wednesday 15th May. Successful candidates will be asked to attend a 1-hour second interview in on Wednesday 22nd May, in person in our Brixton Office: International House, Canterbury Cres, London SW9 7QE.
We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and want to create a welcoming working environment for everyone. Interviews may include a written (on computer) task, and/or a formal presentation. If you need adjustments to the interview process, please let us know.
Expected duration of this application process: 4-6 weeks
Shortlisting questions:
Please note that whilst we are keen to embrace the benefits and potential of AI, these questions are designed so that we gain an understanding your skills, experience and mindset. Therefore, all answers will be screened for AI generated responses and any that are detected will be automatically excluded.
1) This role will involve coordinating the work of our coalition to ensure we are maximising the skills and expertise of our members, whilst driving meaningful impact. How will you apply your experience of working in coalition or partnership with multiple organisations to the challenge of managing members to deliver on unified objectives?
2) In consultation with members of the School Food Review Operations Group, you will be responsible for managing the operational delivery and communication across the coalition. What project management tools and strategies would you implement to ensure effective delivery and communication?
3) The work of the School Food Review aims to deliver on policy, campaigning and advocacy, working together to improve children’s health by reforming the school food system. What is your understanding of the political environment and challenges that may be faced?
4) The coalition is made up of many members with similar goals but some opposing views. How will you win over the hearts and minds of all members to ensure we continue to build the coalition?
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you a dynamic and creative individual passionate about crafting impactful communication strategies?
Do you want to make a real difference in children's and young people's lives?
If so, we have a unique opportunity for you to join our team as our Communications and Marketing Manager.
At the Young Hammersmith and Fulham Foundation, we are entering a phase of development and growth with a new three-year strategy. As we expand our reach and impact, we require a talented and dedicated individual to help us tell our story and engage with our community. As our Communications and Marketing Manager, your role will be instrumental in shaping our narrative and driving engagement, significantly impacting our mission to support children and young people.
Leading our communications, you will play a vital role in shaping our messaging and driving engagement with our purpose and offer. You will work closely with our team to develop and execute a comprehensive communication strategy that reaches a broad audience and inspires action. With responsibility for creating content for our website, social media channels, and other marketing materials, you can showcase your skills and creativity in developing engaging content that resonates with diverse audiences.
The ideal candidate will possess experience in communications, marketing, or a related field and have excellent writing, editing, and interpersonal skills. You should be a creative thinker with a keen eye for detail, capable of developing innovative communication strategies that inspire and connect with our community.
Joining our organisation means being part of a small team that makes a big difference. We encourage you to apply today if you are looking for a role that allows you to use your skills, experience, and passion to make a real impact. Your work will directly contribute to our mission of supporting children and young people through our Membership organisations, which makes this more than just a job but a meaningful endeavour. Don't miss out on this unique opportunity to join our team and be part of something extraordinary!
Support our Membership to provide meaningful and memorable opportunities for young people.
The client requests no contact from agencies or media sales.
Location: Macclesfield
Salary: £28,456
Contract: Permanent
Hours: Full time
Who are we?
The National Union of Students (NUS) is a voluntary membership organisation which makes a real difference to the lives of students and its member students' unions.
We are a confederation of over 440 students’ unions representing just under 4m students and apprentices across Scotland, England, Northern Ireland and Wales. In Scotland, there are over 40 students’ associations representing 460,000 students.
We do professional differently. We are a progressive charity representing students’ unions across the UK. The sector is inclusive, fun, dynamic and representative and we put students and students’ unions at the heart of everything we do. We are challenging but are committed to creating a supportive and flexible environment which pushes your personal development in your everyday activity.
What we do
As part of NUS Charity, NUS Services Ltd (NUSSL) is a not for profit entity rooted in ethical procurement, delivering purchasing frameworks across retail, food service and licensed hospitality for the education sector.
We are a purchasing consortium with a proud track record of using our national commercial contracts to leverage influence on our supply chain. We offer a support service to our members delivering ethically screened procurement with best in market pricing, marketing support, operational support, income generation and finance support.
What’s the job?
We’re searching for a talented Buyer to join the trading support team. This is a fast-paced department responsible for a broad range of product ranges. We work with some of the biggest brands across the market to deliver the most competitive ranges to our members. This is a unique role with the opportunity to build key relationships with cross-functional teams, contribute to the development of the departmental strategy and build partnerships with market leading brands.
We’re looking for an experienced purchasing professional who is highly motivated, enthusiastic and looking for a new challenge.
The successful candidate will report directly into the Senior Buyer supporting with supplier and category management and assisting with the tender process for designated product categories.
Who you are
You’ll have Buying experience or transferable skills in a relevant purchasing role and will be able to demonstrate a proven understanding and passion for buying.
We’re looking for someone who:
• Has experience of negotiating
• Is confident in working to a critical path and able to prioritise accordingly
• Has good communication skills and the ability to build and maintain strong relationships with both internal and external stakeholders
• Is able to deputise for the Senior Buyer in key meetings
• Has strong numerical, analytical and organisation skills
• Is highly motivated with the ability to use their own initiative
Why apply?
As well as a great place to work, we offer a range of benefits including:
• Generous holiday entitlement (starting at 27 days per year rising with service to 30 days, pro rata for part time)
• Enhanced sick, maternity, paternity, shared parental and adoption pay
• Health Cash Plan
• Pension scheme with employer matched contributions up to 6%
• Employee Assistance Scheme
• Cycle to Work Scheme
• Childcare Allowance
• Paid volunteering days – three days per year for full time staff
We aim to practice what we preach so we’re happy to offer a flexible person-centred working environment. We’re open to exploring flexible working patterns including requests for hybrid working between the office and home.
We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. You can be yourself here whoever you are, be proud of the work you do and build a career in a place that knows different is good.
We recognise that candidates from Black, Asian and Minoritised-Ethnic (BAME) backgrounds are under-represented in our organisation, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond. We are committed to taking positive action to expand the diversity of our staff team, and if you meet the essential criteria for a role and are from a BAME background, you'll be guaranteed a first stage interview. It is important to note that this scheme guarantees an interview for candidates who meet the minimum criteria and tell us that they'd like to be considered under the scheme. The selection decision at interview will be based on the most suitable candidate, regardless of any protected characteristic.
Closing date for applications is Monday 6th May (23:59).
If you’re successfully shortlisted, we’ll see you at an interview on Thursday 16th May 2024.
You may have experience in the following: Procurement Specialist, Purchasing Officer, Category Manager, Supply Chain Coordinator, Procurement Analyst, Sourcing Manager, Buying Analyst, Vendor Manager, Strategic Buyer, Purchasing Manager, etc.
REF-213 087
Responsible for corporate hospitality, the Administrator will provide excellent in-person customer care for visitors to the organisation’s central London Hub and act a first point of contact via the organisation’s in-bound telephone hunt groups.
Working in support of the Office & Facilities Manager, you will ensure the implementation of the organisation’s health and safety procedures on daily basis and contribute more generally to the management and maintenance tasks of the Hub and the broader Crane Grove estate.
Dynamic and able to contribute either independently or as part of a team, you will work with a hands-on approach to establish and help maintain the systems needed to propel the organisation forward.
You will also assist the Engagement & Communications department with ongoing outreach projects, by contributing to periodic fundraising fulfilment tasks related to appeals mailings, and by supporting outward-bound telephone campaign tasks.
Your knowledge, flexibility, energy, and professionalism will place you at the heart of the team making you a vital component in the organisation’s continuing success.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Margins Project, Union Chapel’s Frontline charity, work with people who are homeless or who are at risk of homelessness and helps address pertinent social justice issues these communities face.
The charity runs three integrated programmes:
• a community drop-in programme providing access to nutritious hot meals, and limited access to showers & laundry services.
• advice and engagement programme providing one-to-one as well as group advice service on benefits and housing, and onward referrals to pertinent services.
• support employment programme offers a paid catering training to 10 people who have had experience of homelessness, substance misuse, mental ill-health, and or imprisonment.
Our range of services are designed to help guests (service users) at varying stages, from having no roof over their head to getting back into employment.
This role offers an opportunity for an experienced adviser to help shape and evolve Margins services. Experiences on the ground at the drop-in programme inform the charity’s strategic direction. The role will involve expanding our partner network to link into pertinent statutory and other charitable organisations that provide services that will help our guests with their housing, substance misuse, recidivism, and mental health challenges.
We work closely with people on an individual case work basis to get guests off the streets, into hostels or temporary accommodation where possible, and work with private and social landlords on a range of issues. We support and represent the people we work with on the phone and in person, including at the council, the doctors, the job centre, and benefits tribunals.
Our drop-ins run on Mondays and Wednesdays 11:00am to 1:00pm where attendance is currently from 65 to 75 guests. The advice and engagement worker works more intensively with smaller numbers of up to 20. The demand for more follow up work and advocacy support has been increasing over the last two years and this in-house advice worker is critical for this demand.
Working collaboratively with the Drop-in Community worker (currently vacant), the head chef, and a small group of dedicated volunteers, you will be responsible for the support of a caseload of guests, some with complex needs, and will undertake key work responsibilities including registering the guests, identifying their housing, benefit and personal needs and conducting all necessary follow ups including occasional advocacy support, where deemed necessary.
Job Title: ADVICE AND ENGAGEMENT WORKER
Responsible to: Head of Margins
Location: Margins Offices at Union Chapel, Islington, London
Salary: £32,500 - £35,000
Terms: Full time 37.5 hours per week with 1 hour unpaid for lunch.
Three-month probation, two months’ notice.
23 days annual leave + bank holidays. Workplace pension scheme (NEST)
Start date: May 2024
Purpose of Job:
• To advise and assist guests (service users) with benefit claims and related issues, e.g., Housing Benefit, DLA, PIP, Income Support, ESA, Universal Credit, and other benefits. In particular, assisting them to claim Housing Benefit and UC to reduce risk of rent arrears.
• To develop significant contact and liaison with comparable housing and benefits advice organisations.
• To encourage guests engage with Margins activities, and where practicable, with the wider Union Chapel activities.
• To develop, facilitate and deliver group advice workshops/training programmes and open discussions forums to engage guests who historically do not engage with Union Chapel.
• To Refer Margins guests to relevant internal and external services.
• In liaison with the head of Margins and the chef to refer potential candidates to Margins’ Supported Employment Programme.
The Advice and Engagement Worker will have an active role in identifying and engaging guests as well as referring potential candidates to the Supported Employment Programme, a programme anticipated to expand beyond its current services in Margins catering.
Responsible For:
• Working with caseload of guests
• With the support of drop-in services community worker (currently vacant) to ensure the smooth running of the drop-in services
• Identifying opportunities to improve services both at a project and organisational level.
• Assist the Head of Margins in ensuring that the Margins Project remains GDPR compliant.
• Represent the organisation effectively internally and externally.
• Working in partnership with statutory and other charities to deliver co-ordinated support to guests.
• Identify relevant training opportunities in capacity building.
• Initial liaison with and acting as the first referral contact for the Supported Employment Programme
Key Duties:
• To encourage and assist guests achieve the maximum income from benefits to which they are entitled to, and to refer to relevant support services such as mental health, social services, community support.
• To advise guests on basic budgeting and where applicable to refer to Tenancy Support Officers or outside agencies for more complex help.
• To liaise closely with local authorities, social, and private landlords to try to achieve the best outcome for our guests.
• To identify if the guest is accessioning the right benefit that will support their long-term wellbeing.
• To support newly arrived refugees with their housing and benefit advice needs.
• To actively assist guests with formal appeals against Local Authority, DWP and HMRC decisions regarding benefit entitlement. Representing at Appeal Tribunals.
• To signpost guests to resources that can assist them in finding work.
• When needed, signposting guests to specialist providers in mental health or drug and alcohol support services.
• To Support guests on paying their rent, including providing advice on benefits and debt management.
• To Address breaches of occupancy agreements and develop strategies that would prevent and avoid eviction.
• To assist guests with backdated claims for Benefit by supporting their applications through to completion.
• To ensure all guests’ files are up-to-date and that data is captured on our management system.
• To provide written reports and statistics as and when requested.
• To attend supervision, training, and meetings as and when required.
• To provide advocacy support to guests as and when required.
PERSON SPECIFICATION
Essential:
• Good knowledge of the benefits system, including Universal Credit.
• Experience of working with homeless and marginalised people and understanding of the issues that face them.
• Experience of working or collaborating with people with mental health issues.
• Experience of working with refugees and their needs.
• Ability to manage challenging behaviours.
• Embrace a strength-based approach.
• A clear understanding of professional boundaries.
• A knowledge of the best practice in Safeguarding Adult procedures.
• Excellent written and oral communication skill.
• Ability to work proactively as part of a team.
• Ability to plan, manage and action follow-ups on time and manage and contain workload.
• Proficient in IT skills and competence in Microsoft Office applications.
• Committed to personal and professional development through ongoing training.
Desirable:
• Minimum of 3 years’ experience of providing advice to vulnerable groups
• Experience of delivering provision for the benefit of vulnerable backgrounds
Equal Opportunities:
• Ensure consistent and effective implementation of Union Chapel Equal Opportunities & Diversity policy and procedures.
• Positively promote an environment which respects and values the diversity of staff, volunteers, and Guests.
This is a guide to the nature of the work required of the Advice and Engagement Worker. It is therefore not comprehensive or restrictive and may be reviewed with the postholder and the line manager from time to time. The post holder may undertake any other reasonable duties within the capabilities and scope of the post as specified by their line manager. In such circumstances appropriate training will be provided.
How to apply
Please apply with your CV and a support statement, both no more than two pages, outlining your skills and experiences to meet the criteria of the role, why you want to work for Union Chapel Project and your availability to start with “Advice and Engagement Worker” in the subject line. Please also complete our Equal Opportunities Form.
Closing date: Tuesday 30 April 2024, 8am
Interviews will take place w/c 13 May 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.
We are now looking for a Personal Assistant to join our team on a permanent, full-time basis, working 36 hours per week.
The Benefits
- Salary of up to £32,666 to £39,187 per annum, depending on experience
- 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is an unmissable opportunity for a personal assistant with experience in supporting senior individuals to join our prestigious organisation.
Working in Hyde Park, you’ll be immersed in the stunning scenery of our green spaces, providing support that will secure their future. You’ll operate at the highest levels of our organisation, supporting our leadership figures and ensuring we can continue to provide London with vital green oases and historic spaces.
In return, we’ll support you with a range of great benefits, the chance to grow and develop with us and agile/hybrid working options that support a positive work/life balance.
So, if you want to work in the heart of London, surrounded by breathtaking views of lush landscapes and historic landmarks, then apply today!
The Role
As a Personal Assistant, you will provide support to two of our Directors and our Chief Financial Officer.
Acting as a conduit and gatekeeper for our Directors, key stakeholders and other individuals, you will provide administrative and organisational support to enable their day-to-day operations. This will include diary management, meeting arrangements, venue and hospitality booking, and financial tasks.
You will effectively process, circulate and respond to correspondence, as well as undertake research and prepare papers, briefings and presentations on a range of subjects.
Additionally, you will:
- Manage documentation and filing
- Support the wider Directorate teams
- Attend occasional out-of-hours meetings and evening events
- Take meetings notes and actions
About You
To be considered as a Personal Assistant, you will need:
- Experience of working as an assistant providing administrative, project and/or secretarial support to senior individuals or teams
- Experience of engaging and liaising with a range of service users and service providers
- Experience of managing and accurately maintaining physical and electronic filing systems
- Excellent written and oral communication skills
Other organisations may call this role EA, PA, Executive Assistant, Secretary, Private Secretary, Executive Administrative Assistant, Executive Personal Assistant, Office Manager, Executive Secretary, or Executive Office Assistant.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.
The client requests no contact from agencies or media sales.
This role is an exciting opportunity to help support the mission of the charity through a programme of income-generating corporate cooking teambuilding challenges. We have been running these successfully for several years and are now looking to replicate the model outside London, starting with a pilot in central Birmingham.
You will facilitate and run our Food Invention Challenges in a kitchen facility in central Birmingham, collaborating with corporate teams, local stakeholders and the venue.
We are seeking a people-oriented person with great communication skills, who is looking for a flexible role that has the potential to grow. If you have a love of food, strong organisational skills and enjoy creating fun and engaging teambuilding sessions, then this is the role for you!
Benefits: We offer 26.5 working days (this includes 3.5 days for the Christmas close down) pro rata based on FTE/working hours. Plus additional holiday for length of service, up to a maximum of 30 days (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply: Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application: 11.59pm on 7th May 2024.
Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.
Interviews scheduled for: week commencing 13th May 2024
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We do not hold a sponsor licence therefore we are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
We are seeking an experienced strategic leader to oversee the finances and operation of Nottingham Playhouse.
The Chief Operating Officer will be responsible for the overall financial leadership of Nottingham Playhouse’s business functions. They will lead on operations, hospitality and facilities, ensuring the highest possible standards are met across the various teams. They will hold a key executive role working alongside the Chief Executive and Artistic Director, providing strategic business support and deputising as required.
The successful candidate will have considerable experience of working at a senior level within a customer facing, high volume transaction business and of successfully leading and managing teams.
This is an exciting opportunity for an experienced and approachable financial manager to join a dynamic organisation with a leading regional and national reputation. This role is offered as a permanent, full-time contract with opportunities for development, flexible working and a relaxed working environment.
Nottingham Playhouse is committed to a policy of diversity and inclusion, creating a workforce representative of the diverse communities we work with. Our workforce is currently under representative of certain communities and we are taking positive action for equal opportunities through the recruitment process. We actively encourage applications from the Global Ethnic Majority and Disabled people. Nottingham Playhouse is part of the Parents in Performing Arts (PIPA) campaign and welcomes proposals for flexible working around caring responsibilities and anyone looking for a positive work/life balance. We are also a Disability Confident employer, recruiting and supporting disabled people in the workplace.
For more information and details on how to apply, please visit our website.
We would like to help you to fully participate in the application process. If you would like the Recruitment Pack, Application Form and Equal Opportunities Monitoring Form in an alternative format, support in completing your application, or you would like an alternative way to make your application, please contact us to discuss a suitable format.
The closing date for applications is Wednesday 1 May 2024 at 12noon.
We make world-class theatre, support the next generation of theatre-makers and create life-changing experiences for our community.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Marketing and Communications professional to join our team and support both the Metropolitan Cathedral of Christ the King and the wider archdiocese in developing engaging communications and marketing our events and initiatives. It is an exciting time for the Cathedral as our retail and hospitality outlets are redeveloped. Based within the Communications and IT Team within the Chief Operating Officer’s Department you will support the sharing of the good news of the archdiocese both internally and externally within our parishes, with clergy, schools, officers and stakeholders. As a team we are focussed on growing and developing our existing platforms including our websites and social media channels, as well as supporting the Archbishop, our parishes, clergy and other departments with communication and marketing needs. This role will also lead on supporting the archdiocese in telling the story of the Cathedral, past, present and future and helping build the vision of the new Visitor Centre. We are seeking an experienced professional who can help us translate our vision and engage with our communities and visitors to our city. The successful post-holder will work between St Margaret Clitherow Centre and the Cathedral (2 days per week), with travel across the Archdiocese as required. Applicants are encouraged to visit our Cathedral before applying. Opening times – daily 7.30am to 6pm. To thrive in this role you would need to be comfortable networking with a wide range of groups and individuals with differing levels of knowledge and experience. You will be a confident and skilled communicator who can develop creative plans to support our organisation.
The client requests no contact from agencies or media sales.
At the National Memorial Arboretum, we believe in building on potential. As a Chef your ability to ensure the prompt service and provision of all meals and services could have a real impact on people's lives.
The Arboretum is the UK's year-round centre of Remembrance and part of the Royal British Legion
As a Chef you will be operating within one of two full-production kitchens within two separate buildings (Remembrance and Aspects) to supply catering across multiple outlets including self-serve 380 cover restaurant, table waited functions room up to 500, coffee shop, 'pop up Foodservice outlets within the grounds of the Arboretum and hospitality. We are open daily from 10:00 till 17:00 7 days a week, we do some bespoke evening events in our Aspects building throughout the year.
If successful, the main duties of your role will be:
- Consistently maintain high standards of food service and provision to meet the expectations of our visitors
- Adopt operational responsibility for one area within the kitchen (for example one of the preparation areas, baking, hot meal production, etc)
- To operate across two full-production kitchens within two separate buildings to supply a 380 cover self-serve restaurant, table waited functions room, events and functions hospitality, coffee shop, and 'pop up' outlets within the grounds of the Arboretum.
- Ensure that the methods of preparation and presentation comply with the standards set by the Executive Head Chef
- Ensure that all areas within the kitchen and dining room areas are clean and tidy at all times, and all relevant documentation is up to date
- Daytime and evening Events catering up to and including formal banqueting for up to 500 attendees
You will have experience of working as a Chef in a busy kitchen together with a catering qualification and food hygiene training. Good interpersonal and communication skills are essential together with the ability to work under pressure.
You will be working 5 days out of 7 with the occasional evening work at events.
About the National Memorial Arboretum
The National Memorial Arboretum is the UK's year-round centre of Remembrance and part of the Royal British Legion. Home to over 400 memorials, including the nationally-important Armed Forces Memorial, it remembers the service and sacrifice of those who have served and continue to serve our country. The 150-acre site features around 30,000 maturing trees and an abundance of wildlife. Each year the Arboretum welcomes over 300,000 visitors, many of whom attend one of the 250+ events which take place across the site.
Our Values and Behaviours
Does the following describe you?
- A desire to provide great customer service
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the ongoing development of the Arboretum
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so, then we would like you hear from you….
Diversity Statement
We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in o